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Privacy Policy
We take your privacy seriously
We are committed to protecting your privacy whenever you visit and use our web site. All the pages displaying the padlock symbol are protected by today's top standard of 128bit encryption for your safety and privacy!
What information do you hold about me?
If you have signed up for our newsletter or sent us an e-mail query, you have given us your email address and possibly your name as well. If you have placed an order with us or created an account with us, you will have given us your name and address details, and perhaps your credit card information, we do not store Credit Card numbers!
How is this information used?
If you send us an e-mail query, your details are not used for any other purpose other than answering your query.
If you enter a competition, you are given the option of receiving our newsletter as well, if you choose not to receive this - then you won't!
Obviously, if you win a competition, we will contact you using the information you have given!
We send out regular (2 per month maximum) newsletters and occasional additional company information emails. If you do not want to receive these e-mails, simply email with the word Unsubscribe to web@oaklandgroup.com.
If you have placed an order with us, in addition to a confirmation e-mail , we shall send you an email informing you of the status of your order - or if the status has changed - for example, we shall tell you when your order has been dispatched along with a tracking number so you may track your order at any time.
If you open an Account with us and enter products into your cart, but later do not purchase these items, The Oakland Group randomly selects a number of those Unsold Carts and will at times ask for your feedback as to what prevented you from purchasing from us.
This is purely for research purposes only and allows us to tailor our service and web site to your needs. We rely on customer feedback to increase our efforts to be the best online store. We hope you will help us in completing this.